Emergency Assistance

The first step is to block your bank card. Different options are possible:

• Call our telephone platform "Ligne Directe" at 080 100 8100 or +212 5 22 42 15 42. It is available from 8am to 10pm every day of the week.
• Log in to your "BMCE direct" account, go to the "My Services" section, "Card Services", "Block".
• Contact your advisor at BANK OF AFRICA branch and make your request.

As a result, the client is required to make a declaration to the police authorities and, in writing, to the bank at the branch where the account is held.
This declaration can be made to:
o The BANK OF AFRICA Customer Relationship Center:
· From Morocco by contacting the following number: 08 01 00 81 00
· From abroad by contacting the following number: +212 522 43 83 73
o The Interbank Monetary Center (CMI) to oppose the card at the following number: +212 522 437 435 or +212 522 437 437

The Client is required to make a declaration to the police authorities and, in writing, to the bank at the branch where the Account is held.
This declaration can be made to:
o The BANK OF AFRICA Customer Relationship Center:
· From Morocco by contacting the following number: 08 01 00 81 00
· From abroad by contacting the following number: +212 522 43 83 73
o The client's branch.
 

The Client is required to apply one of the following options:
Go to BMCE DIRECT (web and mobile) and proceed to recalculate the PIN code, or request the recalculation of their PIN code at their branch, or call the BANK OF AFRICA Customer Relationship Center, which will generate a temporary PIN code:
· From Morocco by contacting the following number: 08 01 00 81 00
· From abroad by contacting the following number: +212 522 43 83 73

The Client is required to apply one of the following options: Visit the BMCE DIRECT homepage section 'Forgotten Access Codes' and go to 'Retrieve your identifier'* and follow the steps, or Call the BANK OF AFRICA Customer Relationship Center, which will provide the identifier*:
· From Morocco, contact the following number: 08 01 00 81 00
· From abroad, contact the following number: +212 522 43 83 73
*The client must have a digital BMCE DIRECT password in order to proceed with their strong authentication identification

The Client is required to apply one of the following options: Visit the BMCE DIRECT homepage section 'Forgotten Access Codes' and go to 'Reset your password' and follow the steps*, or Call the BANK OF AFRICA Customer Relationship Center, which will provide the identifier:
· From Morocco, contact the following number: 08 01 00 81 00
· From abroad, contact the following number: +212 522 43 83 73
*The client must have the Personal Key Card (CCP) to proceed with the password reset.
Have you lost your card?
Call us immediately to report it and stop the functioning of this card.

Options on payment cards allow customers to have more autonomy and control in managing the parameters of their payment card in real time.
The scope of this functionality covers the activation or deactivation of one or more parameters.

The following:
Payment
· Contactless payment
· Payment with POS in Morocco
· Online payment in Morocco
· Payment with POS abroad
· Online payment abroad
Withdrawal
· Withdrawal from ATMs abroad
· Withdrawal in Morocco from partner bank ATMs
Card blocking option: allows blocking payments in Morocco and abroad, as well as withdrawals from ATMs abroad and partner bank ATMs in Morocco.
It is possible to unblock the card at any time.

Offer in Morocco:
To report a claim, the client must contact RMA Assistance directly within 5 days at the following number: 05 22 46 46 47
Offer for Moroccan Residents Abroad:
To report a claim, the client must contact RMA Assistance directly within 60 days at the following number: +212 5 22 46 46 47